A refund can be processed for a customer in your Dashboard. Login to your Dashboard, then click on Orders at the top of the screen. Scroll until you find the correct order. Click on the order. The order confirmation will pop up. 'At the lower right of the confirmation, click on the button labeled "issue refund". Click "refund order" on the "Are you sure?" popup to complete the refund. Your customer should receive their refund in 5-7 business days depending on their bank.